Jiwon Park
About Jiwon Park
Jiwon Park serves as the Group Customer Experience Officer at bolttech in Hong Kong SAR, where he has worked since 2020. He has a background in experience consulting and project management, with previous roles at PwC and Nalco Water.
Work at bolttech
Jiwon Park has served as the Group Customer Experience Officer at bolttech since 2020. In this role, she focuses on enhancing customer interactions and satisfaction within the company. She collaborates with product designers to create prototypes for bolttech's platform, emphasizing future state customer journeys. Additionally, she develops processes and guidelines for managing customer complaints, including resolution and escalation procedures. Jiwon utilizes Qualtrics, a Customer Experience Management tool, to measure and analyze customer insights, ensuring that the company remains responsive to customer needs.
Previous Experience
Before joining bolttech, Jiwon Park worked at PwC as an Experience Consulting Associate from 2019 to 2020. In this position, she contributed to improving customer experiences through consulting services. Prior to that, she was a CEMS Business Project Consultant at Nalco Water, an Ecolab Company, for four months in 2019, where she focused on business project management in the Barcelona Area, Spain. These roles provided her with a strong foundation in customer experience and project management.
Education and Expertise
Jiwon Park holds a Master of International Management from CEMS - The Global Alliance in Management Education, which she completed in 2019. She also earned a Bachelor of Business Administration with a focus on Marketing from The Hong Kong University of Science and Technology, graduating in 2018. Earlier, she achieved her High School Diploma at Fountain Valley School from 2010 to 2014. Her educational background equips her with a comprehensive understanding of business management and marketing strategies.
Customer Experience Strategies
In her role at bolttech, Jiwon Park designs customer experience frameworks that include key performance indicators and strategies tailored for various markets. She segments customers into personas to customize product offerings based on their specific needs and pain points. This strategic approach enables bolttech to enhance its customer engagement and satisfaction levels effectively.