Natalie Surya
About Natalie Surya
Natalie Surya is a Senior Manager at bolttech, where she has worked since 2020. She has a background in consulting and assurance from EY, where she held various roles over five years in Hong Kong.
Work at bolttech
Natalie Surya has been serving as a Senior Manager at bolttech since 2020. In her role, she has focused on enhancing customer centricity through the implementation of a Net Promoter Score (NPS) tool. This initiative aims to improve customer feedback mechanisms across various functions within the organization. Additionally, she has accelerated the maturity of the NPS system, ensuring that different departments align with customer satisfaction goals. Her analytical skills have contributed to identifying strategic action plans based on customer data, addressing key drivers of the NPS.
Previous Experience at EY
Natalie Surya has extensive experience at EY, where she held multiple roles over a span of five years. She began as an Assurance Associate from 2013 to 2015, followed by a position as Assurance Senior Associate from 2015 to 2016. She then progressed to the role of Senior Consultant from 2016 to 2018, and later served as a Manager from 2018 to 2020. All her positions at EY were based in Hong Kong, where she developed her expertise in assurance and consulting.
Education and Expertise
Natalie Surya studied at the University of Minnesota - Carlson School of Management, where she earned a Bachelor's degree in Accounting and International Business from 2009 to 2013. She furthered her education at Handelshøyskolen BI, completing a program in Intercultural Management in 2012. Additionally, she attended Hong Kong International School from 2005 to 2009. Her educational background supports her professional roles in management and consulting.
Background
Natalie Surya has a strong foundation in both education and professional experience. She completed her high school education at Hong Kong International School before pursuing higher education in the United States. Her career began at EY, where she gained significant experience in assurance and consulting roles. This experience laid the groundwork for her current position at bolttech, where she applies her skills in management and customer experience.