Amanda O'shea , Cidesco
About Amanda O'shea , Cidesco
Amanda O'Shea is a Senior Customer Success Manager at Book4Time Inc., with extensive experience in the spa and wellness industry. She has held various managerial roles at notable establishments including The World, St. Regis Hotels & Resorts, and Trump International Hotel & Tower Toronto.
Current Role at Book4Time
Amanda O'shea serves as the Senior Customer Success Manager at Book4Time Inc. since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring clients effectively utilize the company's software solutions. Her experience in customer service and spa management contributes to her ability to address client needs and foster long-term relationships.
Previous Experience in Spa Management
Amanda O'shea has a robust background in spa management, having held significant positions at various prestigious establishments. She worked as the Spa Manager at Trump International Hotel & Tower Toronto® from 2013 to 2015, followed by her role as Spa Manager at The World from 2015 to 2017. She then advanced to the position of Director of Spa at St. Regis Hotels & Resorts in Toronto, where she worked from 2017 to 2021.
Educational Background in Aesthetics
Amanda O'shea studied at Foxhall College of Beauty Therapy and Massage, where she specialized in Master Aesthetician/Esthetician programs and achieved certifications including ITEC, CIBTEC, and CIDESCO. Additionally, she attended HSI Business School, focusing on Massage and Aesthetics, and earned a Teacher Training Diploma, further enhancing her expertise in the field.
Experience in the Cruise Industry
Amanda O'shea began her career in the wellness industry as a Massage Therapist/Aesthetician with Princess Cruises in 2008, where she worked for 10 months. This experience provided her with a unique perspective on customer service in a dynamic and diverse environment.