Bulos Hijazeen
About Bulos Hijazeen
Bulos Hijazeen is a Product Support Team Lead with expertise in Windows Operating Systems, Networking, and SQL, among other areas. He is fluent in English, French, and Arabic, and has a diverse educational background, including a BSc in Electronics and various certifications.
Current Role at Book4Time
Bulos Hijazeen serves as the Product Support Team Lead at Book4Time Inc. since 2020. In this role, he is responsible for leading a geographically distributed team of application analysts. His leadership focuses on providing effective product support and ensuring high-quality service delivery to clients.
Previous Experience in IT Support
Prior to his current position, Bulos Hijazeen held several roles in IT support. He worked as a Support Engineer at OFFTEC for one year in Amman, Jordan, and later as an Application Support Analyst at Upland Software for three years. He also served as a HelpDesk professional at GSK for three months in Montreal, Canada, and as Support Team Lead at Broadsign for three years.
Education and Certifications
Bulos Hijazeen has a Bachelor of Science in Electronics from PSUT. He studied at Dawson College, where he completed preparation for Microsoft Certification and Cisco and CompTIA Linux certification, achieving AEC. Additionally, he studied the French language at Université de Montréal, earning a diploma.
Technical Specializations
Bulos specializes in various technical areas including Windows Operating Systems, Networking, ITIL, SQL, IIS, SSRS, and TSQL. His expertise enables him to effectively address complex technical issues and contribute to the development of support strategies.
Language Proficiency
Bulos Hijazeen is fluent in English, French, and Arabic. This multilingual ability enhances his communication with diverse teams and clients, facilitating better collaboration and understanding in a multicultural environment.