Krista Foulis
About Krista Foulis
Krista Foulis serves as the Director of Customer Success at Book4Time Inc., a position she has held since 2020. Previously, she worked as a Client Success Manager at the same company and spent 13 years as the Spa Director at Park Hyatt Toronto.
Current Role at Book4Time
Krista Foulis serves as the Director of Customer Success at Book4Time Inc. since 2020. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. Her responsibilities include overseeing customer support initiatives and implementing strategies to improve service delivery. Her experience in customer success contributes to the company's commitment to providing exceptional service to its clients.
Previous Experience at Book4Time
Before her current position, Krista Foulis worked at Book4Time Inc. as a Client Success Manager from 2018 to 2020. During her two years in this role, she was responsible for managing client accounts and ensuring that customers received the necessary support and resources. Her work helped to strengthen client engagement and retention during her tenure.
Background in Spa Management
Krista Foulis has a significant background in spa management, having served as the Spa Director at Park Hyatt Toronto from 2004 to 2017. Over her 13 years in this position, she managed spa operations, staff, and customer experiences. Her expertise in the hospitality and wellness industries has informed her approach to customer success in her subsequent roles.
Career Progression
Krista Foulis has demonstrated a clear career progression from spa management to customer success. Her transition from Spa Director at Park Hyatt Toronto to Client Success Manager and then to Director of Customer Success at Book4Time Inc. reflects her adaptability and commitment to enhancing client experiences across different sectors.