Mariana Villasana Hurtado
About Mariana Villasana Hurtado
Mariana Villasana Hurtado is a Client Success Coach at Book4Time Inc., where she has worked since 2019. She specializes in coordinating integration projects and enhancing client relationships, leveraging her background in Telecommunications Engineering and International Business Management.
Work at Book4Time
Mariana Villasana Hurtado has been employed at Book4Time Inc. as a Client Success Coach since 2019. In this role, she is based in Markham, Ontario, Canada. Her responsibilities include coordinating integration projects that involve Property Management Systems and Payment Processors. She ensures that clients experience seamless system integration, which is critical for operational efficiency.
Education and Expertise
Mariana studied at Seneca College of Applied Arts and Technology, where she completed a Postgraduate Certificate in International Business Management with High Honors from 2012 to 2013. She also holds a Bachelor’s degree in Telecommunications Engineering from Universidad Católica Andrés Bello, which she obtained from 2004 to 2010. Her educational background equips her with a solid foundation in both technical and business aspects, enhancing her effectiveness in her current role.
Background
Before joining Book4Time, Mariana worked at Voxme Software Inc. for six years, where she held the positions of System Implementation Manager and System Implementation Specialist. Her experience in these roles involved overseeing system implementations and managing client relationships, contributing to her expertise in client success and project coordination.
Client Relationship Management
In her current position, Mariana maintains and develops relationships with over 50 clients. She focuses on product adaptation and efficient solution utilization, ensuring that clients maximize the benefits of the services provided. Her role involves acting as a liaison between property-level stakeholders and technical teams, facilitating successful system integrations.
Achievements in Digitalization
Mariana has successfully streamlined the digitalization process for over 120 spas by optimizing the use of intake forms. This initiative has enhanced the guest experience, demonstrating her ability to implement effective solutions that improve operational processes.