Sarah Sevilla Capiral
About Sarah Sevilla Capiral
Sarah Sevilla Capiral is a Training and Implementation Specialist with extensive experience in designing training materials and enhancing client learning experiences. She has worked in various roles across multiple companies, including Convergys and Realpage, Inc., and currently serves at Book4time Inc. in Markham, Ontario.
Work at Book4Time
Sarah Sevilla Capiral has been employed at Book4Time Inc. as a Training and Implementation Specialist since 2018. In this role, she designs and updates training materials, documentation, and videos to improve client learning experiences. She develops and customizes training programs that are tailored to meet each client's specific business requirements and objectives. Additionally, she serves as a subject matter expert during the client onboarding process, offering consultation on best practices. Sarah collaborates closely with Client Success Managers to ensure alignment with client goals and successful project outcomes.
Previous Experience at Convergys
Sarah Sevilla Capiral worked at Convergys in various capacities from 2010 to 2017. Initially, she served as a Quality Representative from 2010 to 2014 in Cincinnati, Ohio, where she focused on maintaining service quality standards. She then transitioned to the role of Language Trainer from 2014 to 2017, also in Cincinnati, where she provided language training to employees. This experience contributed to her skills in training and quality assurance.
Experience at Realpage, Inc.
From 2017 to 2018, Sarah Sevilla Capiral worked as an Implementation Consultant at Realpage, Inc. in Richardson, Texas. In this position, she was responsible for implementing software solutions and ensuring that client needs were met during the onboarding process. This role enhanced her expertise in client implementation and project management.
Education and Expertise
Sarah Sevilla Capiral holds a Bachelor of Science in Teaching, Elementary Education from Philippine Normal University, where she studied from 2001 to 2005. She also attended Colegio De San Pascual Baylon in Obando, Bulacan, from 1997 to 2001. Her educational background provides a strong foundation for her work in training and implementation, equipping her with the necessary skills to develop effective learning materials and programs.
Client Onboarding and Account Setup
In her current role at Book4Time, Sarah Sevilla Capiral is responsible for the initial setup and configuration of client accounts to align with their business needs before delivery. She plays a crucial role in the client onboarding process, ensuring that clients receive tailored training and support that meets their specific objectives.