Briana Shores
About Briana Shores
Briana Shores is a QA Support and Success Manager at Booksy, where she has worked since 2022. She holds a Bachelor of Fine Arts in Theatre Studies from DePaul University and has previous experience in customer care and legal assistance.
Work at Booksy
Briana Shores has been employed at Booksy since 2021, initially serving as a Quality Assurance Specialist. In 2022, she transitioned to the role of QA Support and Success Manager. In her current position, she focuses on ensuring high standards of quality and customer satisfaction within the organization. Her experience at Booksy spans over three years, contributing to the company's commitment to providing reliable services.
Education and Expertise
Briana Shores earned a Bachelor of Fine Arts (B.F.A.) in Theatre Studies from DePaul University. This educational background has equipped her with skills in communication, critical thinking, and problem-solving, which are essential in her roles within quality assurance and customer support.
Background
Prior to her current role at Booksy, Briana Shores worked at Grubhub from 2014 to 2018. She began as a Customer Care Representative and later advanced to the position of Quality Coordinator. Additionally, she gained experience as a Legal Assistant at Delaney Delaney & Voorn, Ltd. from 2011 to 2013 in Chicago, IL. This diverse work history has provided her with a broad skill set applicable to her current position.
Career Progression
Briana Shores has demonstrated a clear career progression in customer support and quality assurance roles. Starting as a Customer Care Representative at Grubhub, she moved to a Quality Coordinator position, where she focused on maintaining service standards. Her transition to Booksy reflects her growth in the field, culminating in her current role as QA Support and Success Manager.