Guadalupe Ruiz
About Guadalupe Ruiz
Guadalupe Ruiz is a Customer Success Specialist at Booksy, where she has worked since 2021, focusing on client satisfaction and workflow efficiency. She holds a Bachelor's degree in Communication from the University of Illinois at Urbana-Champaign and has a diverse work history in customer service and accounting.
Work at Booksy
Guadalupe Ruiz has been employed at Booksy as a Customer Success Specialist since 2021. In this role, she focuses on enhancing client satisfaction and retention through effective onboarding and upselling strategies. She has created instructional content aimed at improving workflow efficiency for her colleagues. Additionally, she has analyzed legal documentation to facilitate direct deposit setups for business providers, contributing to the operational efficiency of the company.
Previous Employment Experience
Prior to her role at Booksy, Guadalupe Ruiz held several positions in various organizations. She worked at Yelp as an Associate Account Executive from 2019 to 2021, where she developed skills in client management. Before that, she served as an Accounting Clerk at C.H. Robinson from 2018 to 2019, focusing on financial documentation. Her earlier experience includes a brief tenure at Food for Thought as a Staff Member in 2016, and roles at Jewel-Osco and Staples in customer service and sales positions.
Education and Expertise
Guadalupe Ruiz earned her Bachelor's degree in Communication from the University of Illinois at Urbana-Champaign, completing her studies from 2014 to 2018. This educational background has equipped her with essential communication skills that are applicable in her current role in customer success. Her expertise in client relations and workflow efficiency is supported by her academic foundation.
Background in Customer Relations
Guadalupe Ruiz has a background in customer relations, having worked as a Patient Relations Specialist at Everise for a short period in 2021. In this role, she interacted with patients to address their concerns and improve their experience. Her experience in various customer-facing roles has contributed to her proficiency in enhancing client satisfaction and retention strategies.