Marlon Soto
About Marlon Soto
Marlon Soto is a Customer Service Associate at Booksy, where he has worked since 2022. He holds a Bachelor's degree in Industrial and Product Design from Universidad De La Salle Bajío and has extensive experience in customer service and workflow improvement.
Work at Booksy
Marlon Soto has been employed at Booksy as a Customer Service Associate since 2022. In this role, he engages with customers to address inquiries and resolve issues. He collaborates with a global customer service team based in Poland, Brazil, and Spain, enhancing the customer experience through effective problem-solving. His responsibilities include managing customer interactions and ensuring satisfaction with the services provided by Booksy.
Education and Expertise
Marlon Soto holds a Bachelor's degree in Industrial and Product Design from Universidad De La Salle Bajío, where he studied from 2013 to 2017. He is currently pursuing further education at Tecnológico de Monterrey, focusing on Business, Management, Marketing, and Related Support Services, with a seminar on digital marketing strategies. Additionally, he is studying Marketing Management at ITESO Universidad Jesuita de Guadalajara, where he is enrolled in a program related to Social Media and Sales for Marketing Agencies.
Background
Marlon Soto has developed a diverse skill set through his experiences in the hospitality industry and customer service roles. Prior to joining Booksy, he worked as a Bilingual Customer Service Representative at Navient from 2021 to 2022. His background includes a strong foundation in management and administration, which he has applied to improve workflow processes in customer service settings.
Achievements
While working at a Creative Agency, Marlon Soto successfully closed deals with established brands. He personally managed projects and collaborated directly with clients, demonstrating his ability to identify and develop opportunities for business growth. His experience in customer service and project management contributes to his effectiveness in his current role at Booksy.