Marta Nadarynska
About Marta Nadarynska
Marta Nadarynska serves as the Head of Customer Service at Booksy, where she has worked since 2020. With a background in operations management and a strong educational foundation, she focuses on enhancing customer service experiences and optimizing support strategies.
Current Role at Booksy
Marta Nadarynska serves as the Head of Customer Service at Booksy, a position she has held since 2020. In this role, she directly manages geographically distributed Customer Service Department Teams, with core teams located in the United States. Her focus is on delivering world-class customer service experiences for consumer products and financial platforms. She has implemented a customer support strategy that optimized service contact center operations and structure, enhancing overall service delivery.
Previous Experience at Booksy
Prior to her current role, Marta worked at Booksy as a Customer Operations Project Manager from 2019 to 2020. During her tenure, she contributed to various projects aimed at improving customer operations. Her experience at Booksy laid the foundation for her current leadership position in customer service.
Professional Background in Operations
Marta has extensive experience in operations management. She worked at Wonga as Head of Operations from 2018 to 2019 and as Operations Manager from 2014 to 2018. Her responsibilities included overseeing operational processes and enhancing service delivery. Additionally, she held various roles at Bank Handlowy w Warszawie S.A., including Senior Customer Service Advisor and Senior Process and Product Specialist at Citi, where she focused on customer service and operational efficiency.
Education and Qualifications
Marta holds an Executive MBA from the University of Warsaw, which she completed from 2019 to 2021. She also studied Banking at SGH Warsaw School of Economics, achieving a postgraduate degree in 2011. Her academic background includes a Master's degree in Environmental Science from Nicolaus Copernicus University, completed in 2007. Additionally, she participated in Stanford Continuing Studies in 2014, further enhancing her professional skills.
Focus on Customer Service and International Expansion
Marta has a strong passion for international expansion and localization in customer service operations. Her expertise lies in creating strategies that enhance customer experiences across different markets. This focus on customer service excellence is a key aspect of her professional identity and contributes to her effectiveness in her current role.