Monika Mrugała
About Monika Mrugała
Monika Mrugała serves as the Head of Customer Success at Booksy, a position she has held since 2019. Previously, she worked in various roles at Netia, including Customer Retention Campaign Senior Manager and B2C Customer Service Director.
Current Role at Booksy
Monika Mrugała serves as the Head of Customer Success at Booksy, a position she has held since 2019. In this role, she is responsible for overseeing customer engagement strategies and ensuring that clients receive optimal support and service. Her leadership in customer success aims to enhance client satisfaction and retention, contributing to the overall growth of the company.
Previous Experience at Netia
Before joining Booksy, Monika Mrugała worked at Netia in various managerial roles. She served as the B2C Customer Service Director from 2016 to 2018, where she focused on improving customer service operations. Prior to that, she was a Customer Retention Campaign Senior Manager for one year in 2014 and also held the position of Sales Campaign Senior Manager for five months in the same year. Her experience at Netia provided her with a solid foundation in customer service and sales management.
Education at Uniwersytet Marii Curie-Skłodowskiej
Monika Mrugała studied at Uniwersytet Marii Curie-Skłodowskiej w Lublinie. Her education has equipped her with the knowledge and skills necessary for her career in customer service and management. The university is known for its strong academic programs, contributing to her professional development.