Rafael Golan, MBA
About Rafael Golan, MBA
Rafael Golan is a Group Data Protection Officer at Booksy and has extensive experience in customer service management and product development. He emphasizes team coaching and continuous improvement, utilizing methodologies such as Six Sigma and Lean process optimization.
Work at Booksy
Rafael Golan serves as the Group Data Protection Officer at Booksy, a role he has held since 2019. His responsibilities include overseeing data protection strategies and ensuring compliance with relevant regulations. Golan's tenure at Booksy has extended for five years, during which he has contributed to the company's commitment to data security and privacy in the digital marketplace.
Previous Experience
Prior to his current role, Rafael Golan held various positions across multiple organizations. He worked at Zendesk Sell as a Global Customer Success Manager for nine months in 2017-2018. He also served as Chief Product Officer at edrone from 2018 to 2019. His experience includes a managerial role at Rational Group and a position as Global Salesforce and Customer Satisfaction Manager at International Personal Finance Plc from 2015 to 2017.
Education and Expertise
Rafael Golan holds a Master of Business Administration (MBA) from Franklin University, which he completed in 2021. He also studied Personnel Management at University College Cork, earning a Higher Diploma. His academic background includes a Master's degree in Psychology, Pedagogy, and English Teaching from the University of Silesia in Katowice. Golan has expertise in Salesforce process development, CRM management, and utilizes methodologies such as Six Sigma and Kaizen for continuous improvement.
Co-Founder and Board Member at Happy Parrots
Since 2021, Rafael Golan has been a Co-Founder and board member at Happy Parrots. In this role, he emphasizes coaching and continuous development in team management. His involvement reflects his commitment to fostering growth and innovation within the organization.
Focus on AI and Lean Process Optimization
Rafael Golan focuses on leveraging artificial intelligence and Lean process optimization to enhance team productivity and profitability. His approach integrates advanced technologies and methodologies to drive efficiency and effectiveness in organizational processes.