Felipe Baez, MBA
About Felipe Baez, MBA
Felipe Baez, MBA, is a Customer Success Manager currently working at BoomerangFX and has extensive experience in customer success and e-commerce. He holds an MBA from Clemson University and has previously worked in various roles, including account management and optimization analysis.
Current Role at BoomerangFX
Felipe Baez serves as a Customer Success Manager at BoomerangFX, a position he has held since 2024. In this role, he focuses on ensuring client satisfaction and retention by leveraging his expertise in customer success strategies. His responsibilities include managing client relationships and providing support to enhance user experience with the company's products.
Previous Experience at GoodUnited
Felipe Baez has a diverse background with GoodUnited, where he held multiple roles. He worked as an Optimization Analyst in 2021 for eight months, focusing on improving client outcomes. He then transitioned to a Customer Success Manager role for two months in 2022, followed by a year as an Implementation Consultant in Customer Success from 2022 to 2023, where he contributed to client onboarding and support.
Education and Expertise
Felipe Baez earned a Master of Business Administration (MBA) in Marketing & Brand Management from the Wilbur O. and Ann Powers College of Business at Clemson University from 2019 to 2020. He also holds a Bachelor of Science in Business Administration with a focus on International Business from the Richard A. Chaifetz School of Business at Saint Louis University, completed in 2011. Additionally, he studied abroad at the Saint Louis University - Madrid Campus in 2009.
Ecommerce Business Ownership
Since 2023, Felipe Baez has been the owner of an ecommerce business utilizing Amazon FBA. In this capacity, he applies his marketing and brand management skills to drive sales and optimize product listings. His experience in ecommerce reflects his commitment to leveraging technology for business growth.
Career Background and Skills
Felipe Baez has a varied career that includes roles at NBCUniversal Media, LLC as an Account Manager from 2015 to 2019, and at Grimco, Inc. as an Account Manager from 2011 to 2014. He also gained experience as a Graduate Assistant at Clemson University in 2020 and as a Summer Intern at Preferred Accounting Services, Inc. in 2008. His skills encompass client relationship management, optimization analysis, and fundraising campaign management.