Lisa Clarke
About Lisa Clarke
Lisa Clarke serves as the Director of Customer Success at BoomerangFX, a position she has held since 2024. With extensive experience in customer success and management across various companies, she has developed a strong background in enhancing customer experiences.
Work at BoomerangFX
Lisa Clarke serves as the Director of Customer Success at BoomerangFX, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring a positive experience for clients. Her work is conducted on-site in Canada, where she collaborates with various teams to implement customer success strategies.
Previous Experience in Customer Success
Before joining BoomerangFX, Lisa Clarke worked at KOHO as a User Success Manager from 2021 to 2024. In this capacity, she was responsible for managing user engagement and satisfaction. Prior to that, she held the position of National Customer Experience Manager at Chubb Fire & Security Canada from 2020 to 2021, where she oversaw customer experience initiatives.
Career at Capital One
Lisa Clarke has extensive experience at Capital One, where she held multiple roles over several years. She served as a Senior Operations Manager from 2012 to 2016, focusing on operational efficiency. She then transitioned to the role of Senior Lead, Process Manager from 2016 to 2018, where she managed process improvements. Additionally, she worked as a Customer Service Manager from 2010 to 2012, contributing to customer service excellence.
Education and Expertise
Lisa Clarke studied at Ryerson University, where she earned a Bachelor of Applied Arts (BAA) in Administration and Information Management. Her educational background provides her with a solid foundation in management principles and information systems, which she applies in her professional roles.