Roopesh Rattan
About Roopesh Rattan
Roopesh Rattan is a Customer Success Manager and Digital Account Manager (Team Lead) at BoomerangFX, with a strong background in customer success and sales across various companies. He has a proven track record of achieving high client retention rates and revenue growth through effective account management and strategic initiatives.
Work at BoomerangFX
Roopesh Rattan currently serves as the Customer Success Manager and Digital Account Manager (Team Lead) at BoomerangFX. He has been in this role for 10 months, starting in 2023, and is based in Mississauga, Ontario, Canada. In this position, he is responsible for implementing customer success strategies that drive satisfaction, retention, and growth. He has established and monitored key performance indicators (KPIs) to provide regular updates to senior management on customer success efforts and account performance.
Previous Experience at Trint
Before joining BoomerangFX, Roopesh Rattan worked at Trint for one year as a Customer Success Manager from 2022 to 2023 in Toronto, Ontario, Canada. He also held multiple roles at Trint, including Inside Sales Representative from 2021 to 2022 and Enterprise Business Development Representative from 2020 to 2021. During his time at Trint, he successfully grew revenue by 20% annually by identifying upsell and cross-sell opportunities and led internal teams to expand the marketing client base significantly.
Education and Expertise
Roopesh Rattan studied Pre-Pharmacy Studies at The University of Toledo from 2011 to 2014. He furthered his education in web development by completing a Full Stack Web Development program at General Assembly Canada in 2017. Additionally, he studied Sales at Uvaro, achieving a B2B Tech Sales certification in 2020. His educational background supports his expertise in customer success, digital marketing, and SaaS solutions.
Achievements in Customer Success
Roopesh Rattan has demonstrated significant achievements in customer success management. He has maintained average customer satisfaction scores (CSAT) above 90% by addressing client concerns promptly. He developed and mentored a team of four Customer Success Managers, fostering a culture of collaboration and continuous improvement. His efforts have resulted in an impressive client retention rate of over 90% and positive client testimonials and case studies.
Background in Sales and Management
Prior to his roles in customer success, Roopesh Rattan gained experience in sales and management. He worked as a Sales Development Representative at Kiite for two months in 2020 and held temporary assignments at Alliance Employment Services from 2015 to 2017. Additionally, he served as a Deck Supervisor at the City of Brampton for four years, where he developed leadership and operational skills that contribute to his current management capabilities.