Xan Melanson
About Xan Melanson
Xan Melanson is an Operations Specialist at BoomerangFX, where they manage the eLearn platform and provide technical support. With a background in graphic design and quality assurance, they have worked in various roles across Canada and Japan, contributing to eLearning and educational initiatives.
Current Role at BoomerangFX
Xan Melanson serves as a Learn, Operations Specialist at BoomerangFX since 2023. In this role, Xan manages the daily operations and maintenance of the eLearn platform. Responsibilities include coordinating logistical support for client educational materials and overseeing the implementation of new features and updates to the learn website. Xan conducts regular testing and quality assurance of the WordPress site and related plug-ins, ensuring a seamless user experience.
Previous Experience in eLearning and Design
Prior to joining BoomerangFX, Xan held several positions in the eLearning and design sectors. Xan worked as an Elearning Design Specialist at Toronto Film School from 2021 to 2022. Additionally, Xan has experience as a Graphic Designer at BRAIN MAGIC.Inc in Tokyo and at Janeway Children's Hospital Foundation in New Brunswick. This diverse background contributes to Xan's expertise in user experience and educational content delivery.
Education and Certifications
Xan Melanson has a Bachelor's Degree in Animation, Interactive Technology, Video Graphics, and Special Effects from New Brunswick Community College, completed in 2017. Xan also studied at BoomerangFX, achieving a certification in Aesthetician/Esthetician and Skin Care Specialist in 2024. Furthermore, Xan holds a Google Ads certification from Coursera, valid for ten years, enhancing skills in digital marketing and advertising.
Technical Support and User Experience Management
In the role of Learn, Operations Specialist, Xan provides technical support to end-users, resolving issues promptly to ensure a positive user experience. Xan tracks and reports user trends within the eLearning platform, generating and analyzing reports on platform usage and performance. This data-driven approach informs decision-making and improvements to the platform.
Collaboration and Reporting
Xan collaborates with the development team to integrate new features, updates, and third-party tools into the eLearn platform. This role includes writing product specifications that cater to both technical and non-technical team members. Xan prepares and delivers operational reports to senior management, highlighting key performance metrics and areas for improvement, ensuring alignment with organizational goals.