Yadusa Sri
About Yadusa Sri
Yadusa Sri is a Customer Success Manager and SaaS Product Trainer at BoomerangFX in Mississauga, Ontario. With a background in sales and a degree from McMaster University, Yadusa focuses on enhancing customer experience through cross-functional collaboration and innovative solutions.
Work at BoomerangFX
Yadusa Sri has been employed at BoomerangFX since 2022, serving as a Customer Success Manager and SaaS Product Trainer. In this role, Yadusa focuses on ensuring customer satisfaction by utilizing escalation procedures when necessary. The position is based in Mississauga, Ontario, Canada, and involves on-site responsibilities. Yadusa leads cross-functional collaboration with sales and marketing teams to enhance the overall customer experience. Weekly touchpoints are conducted to monitor software utilization and promote product adoption among clients.
Education and Expertise
Yadusa Sri studied at McMaster University, where they earned a Bachelor of Arts degree from 2018 to 2022. This educational background has equipped Yadusa with the skills necessary for effective communication and problem-solving in customer success roles. Yadusa is proficient in using various CRM and project management tools, including Hubspot and Monday.com, which are essential for managing customer relationships and workflows.
Background
Prior to joining BoomerangFX, Yadusa Sri worked at Allianz Insurance as a Sales Representative from 2019 to 2022. This role was remote and based in Toronto, Ontario, Canada. The experience gained at Allianz Insurance provided Yadusa with a strong foundation in sales and customer interaction, which is beneficial in their current position in customer success.
Customer Success Strategies
In the role of Customer Success Manager, Yadusa Sri devises innovative solutions to establish new workflows for customers. This approach aims to improve customer satisfaction and ensure that clients effectively utilize the software products offered by BoomerangFX. By focusing on product adoption and customer engagement, Yadusa plays a key role in enhancing the overall customer experience.