Ethan Agan
About Ethan Agan
Ethan Agan is a Support Specialist at BoomTown, where he applies his technical skills and customer service experience gained from previous roles in retail and technology. He holds a Google IT Support Professional Certificate and has a background in operations and sales from his time at Staples Stores.
Work at BoomTown
Ethan Agan has been employed at BoomTown, a real estate technology platform, as a Support Specialist since 2021. In this role, he applies his technical support skills and customer service experience to assist clients in navigating the platform. His responsibilities include troubleshooting issues, providing solutions, and ensuring a positive user experience for BoomTown's customers.
Previous Experience at Staples Stores
Ethan Agan worked at Staples Stores in various capacities. He began as a Tech Sales Associate in 2019, where he was employed for four months. Following this role, he served as an Operations Supervisor from 2019 to 2020 for ten months. His experience in retail provided him with valuable insights into customer service and operations, which he later transitioned into a tech-focused role.
Education and Expertise
Ethan Agan studied at Merit America, where he completed the Google IT Professional Certificate program. He achieved the Google IT Support Professional Certificate from 2020 to 2021. This education equipped him with essential skills in IT support, which he utilizes in his current position at BoomTown to enhance customer service and technical support.
Skills Development
During his tenure at Staples, Ethan Agan developed critical thinking and tech support skills. These skills have been instrumental in his transition to the real estate technology sector. He leverages the operational and sales experience gained at Staples to effectively address customer needs and improve service delivery at BoomTown.