Julia Norris
About Julia Norris
Julia Norris serves as the Success Assurance Shift Lead at BoomTown, a real estate platform, where she has worked since 2020. She collaborates with a national team of concierges to enhance customer engagement and plays a vital role in verifying information for real estate agents.
Work at BoomTown
Julia Norris has been employed at BoomTown, a real estate platform, since 2020. She currently holds the position of Success Assurance Shift Lead, a role she has been in since 2021. In her capacity as Client Concierge, she collaborates with a team of over eighty concierges nationwide to enhance customer engagement for real estate agents utilizing BoomTown's services. Julia plays a vital role in verifying essential information for real estate agents, including leads' motivations, locations, prices, and desired amenities. She also utilizes BoomTown ROI’s RealContact portal software to connect effectively with potential leads.
Previous Work Experience
Before joining BoomTown, Julia Norris worked at several organizations. She served as an Independent Contractor at Working Solutions from 2020 to 2021. Prior to that, she was a Customer Support representative at Toptix from 2014 to 2017. Julia also held the position of Product Support Analyst at SeatGeek from 2017 to 2020. Additionally, she worked as a Production Coordinator at the College of Charleston Copy Center from 2013 to 2014 and as a Student Assistant at the College of Charleston's Addlestone Library from 2010 to 2012.
Education and Expertise
Julia Norris studied at the College of Charleston, where she earned a Bachelor of Arts (B.A.) degree in Computer Science from 2010 to 2012. Her educational background provides her with a solid foundation in technical skills, which she applies in her current role at BoomTown. Julia's expertise includes customer engagement, lead verification, and training facilitation, as she identifies training opportunities and conducts role-playing and scripting sessions for new team members.
Leadership and Training Initiatives
In her role as Success Assurance Shift Lead at BoomTown, Julia Norris leads one-on-one shadow shift trainings for new team members during their onboarding process. She conducts regular check-ins with team members to review performance metrics and feedback from Quality Control. Julia collaborates with other shift leaders to maintain accountability and address any issues that arise during shifts. Additionally, she participates in weekly meetings with leadership to discuss progress and challenges within the concierge team.
Collaboration and Communication Skills
Julia Norris demonstrates strong collaboration and communication skills in her current position at BoomTown. She engages with Quality Control to oversee a peer group, ensuring high performance standards. Julia assists in creating work assignments to maintain efficiency during shifts and conducts follow-up communications with leads to better understand their real estate needs. Her ability to provide peer support through various communication channels, including Slack and email, enhances team dynamics and customer service.