Katie Conley
About Katie Conley
Katie Conley serves as the Senior Vice President of Client Experience at BoomTown, where she has significantly contributed to the company's growth. With a strong background in client success and team development, she has a proven track record of enhancing business performance and customer satisfaction.
Work at BoomTown
Katie Conley serves as the Senior Vice President of Client Experience at BoomTown, a real estate platform based in Charleston, South Carolina. She has held this position since 2022. In her role, she focuses on enhancing client engagement and satisfaction, leveraging her extensive experience in client services and support.
Career at Zywave
Katie Conley has a significant tenure at Zywave, where she worked for a total of 18 years in various roles. She began her career there as a Training Consultant and Project Leader from 2000 to 2008. She then served as Head of Professional Services from 2008 to 2012, followed by a position as Vice President of Services & Support from 2012 to 2018. Finally, she held the role of Senior Vice President of Customer Success from 2018 to 2021.
Previous Experience at McDonald's Corporation
Before her extensive career at Zywave, Katie Conley worked at McDonald's Corporation as a Marketing Coordinator from 1997 to 2000. This role contributed to her foundational experience in marketing and client engagement.
Education and Expertise
Katie Conley holds a Bachelor of Science degree in Business Administration from Carroll University. Her educational background supports her extensive B2B experience, particularly in serving insurance brokers and carriers in the employee benefits and property and casualty sectors.
Achievements in Client Success
Throughout her career, Katie Conley has demonstrated a strong ability to build diverse teams and leverage individual strengths to achieve business results. She has led integration efforts for corporate acquisitions ranging from $1 million to $40 million in annual revenue. Additionally, she improved gross retention year-over-year by 3% and increased the Net Promoter Score by 26 points while maintaining high employee retention rates.