Dolores Willis
About Dolores Willis
Dolores Willis is a Technical Support Specialist with a background in psychology and extensive experience in project management and technical support roles across various technology companies.
Current Role at Boostlingo
Dolores Willis serves as a Technical Support Specialist at Boostlingo, a position she has held since 2022. In this role, she provides technical assistance and support to clients, ensuring that they can effectively utilize Boostlingo's services. Her expertise in technical support is complemented by her extensive background in project management and software testing.
Previous Experience in Technical Support
Before joining Boostlingo, Dolores worked as a Technical Support Specialist at Interpreter Intelligence from 2020 to 2022. During her tenure, she focused on resolving client issues and enhancing user experience. Her role involved troubleshooting technical problems and providing guidance to users, which equipped her with valuable skills for her current position.
Project Management Background
Dolores has a significant background in project management, having worked at IBM as a Project Manager for 20 years from 2000 to 2020. She was part of the IBM Technology Campus, where she managed various projects, ensuring they were completed on time and within budget. Additionally, she held project management and system management roles at Quinn Direct from 2004 to 2006.
Educational Background
Dolores studied at University College Dublin, where she earned a Bachelor of Arts in Psychology from 1991 to 1995. Prior to that, she attended Loreto College in Cavan from 1986 to 1991. Her educational background in psychology provides her with insights into user behavior, which is beneficial in her technical support role.
Early Career in Software Testing
Dolores began her career as a Software Tester at Microsoft from 1996 to 1997. In this role, she was responsible for testing software products to ensure quality and functionality. This early experience in the tech industry laid the foundation for her later roles in project management and technical support.