Elena Isshiki
About Elena Isshiki
Elena Isshiki serves as the Director of Customer Success at Boostlingo, where she has worked since 2022. With a background in customer success and project management, she has held various roles in the industry, including positions at Interpreter Intelligence and Vision Consumer Products Fulfillment.
Current Role at Boostlingo
Elena Isshiki serves as the Director of Customer Success at Boostlingo, a position she has held since 2022. In this role, she leads a customer-facing team dedicated to delivering high-quality customer care. Elena acts as the voice of the customer, ensuring that feedback is communicated effectively to executive, engineering, and product teams. Her focus is on engaging and growing customer relationships by understanding their business needs and advising on the optimal use of technology.
Previous Experience at Interpreter Intelligence
Before her current role at Boostlingo, Elena worked at Interpreter Intelligence, where she served as the Customer Success Manager from 2016 to 2019. She later advanced to the position of Director of Customer Success in 2020, a role she has maintained for four years. In these positions, she contributed to enhancing customer satisfaction and retention through strategic engagement and support.
Experience at Vision Consumer Products Fulfillment
Elena Isshiki has a background in project management and account management from her time at Vision Consumer Products Fulfillment. She worked there from 2009 to 2015, initially as an Account Manager (Technical) and later as a Project Manager (Technical) from 2011 to 2015. Her experience in these roles provided her with a strong foundation in managing client relationships and technical projects.
Educational Background in Computer Information Sciences
Elena studied at The Master's University, where she earned a Bachelor of Science (BS) degree in Computer Information Sciences with a focus on Management Information Systems (MIS). This educational background has equipped her with the technical knowledge necessary to understand and advise on technology solutions in her customer success roles.