Ryan Dias
About Ryan Dias
Ryan Dias serves as the Director of CX and Product Strategy at Tech Mahindra, where he has worked since 2021. He has a diverse background in consulting and product strategy, with experience in integrating AI technologies and driving digital transformation initiatives.
Current Role at BORN Group
Ryan Dias serves as the Director of CX and Product Strategy at BORN Group since 2021. In this role, he focuses on enhancing customer experience and developing product strategies that align with market demands. His responsibilities include overseeing the integration of innovative technologies to improve service delivery and customer engagement.
Previous Experience in Consulting
Prior to his current position, Ryan Dias worked as a Management Consultant at Havas from 2017 to 2019 in the Toronto, Canada Area. He also held the role of Advisor at Conscia / VUE during the same period. His experience in consulting has equipped him with skills in strategic planning and market analysis.
Background in Customer Strategy
Ryan has a background in customer strategy, having worked as a Consultant at Slalom from 2019 to 2021. His role involved developing customer-centric strategies that drive engagement and satisfaction. This experience complements his current focus on customer experience and product strategy.
Education and Qualifications
Ryan Dias earned a Bachelor of Arts (BA) degree from the University of Toronto, completing his studies from 2003 to 2008. His educational background provides a foundation for his expertise in strategy and product development.
Expertise in Digital Transformation
Ryan has demonstrated expertise in digital transformation initiatives. He has successfully integrated AI and generative AI technologies to enhance workflow automation and optimize business processes. His skills include designing end-to-end digital products using agile methodologies and conducting research to inform product design.