Surendran Ravi
About Surendran Ravi
Surendran Ravi is a Customer Service Manager currently at BORN Group and has extensive experience in client management and graphic design. He has held various roles at RRD - Global Outsourcing Solutions, APAC, contributing to his expertise in team performance and client satisfaction.
Current Role at BORN Group
Surendran Ravi serves as the Customer Service Manager at BORN Group since 2021. In this role, he is responsible for overseeing customer service operations and ensuring client satisfaction. His position involves managing team dynamics and implementing strategies to enhance service delivery. Ravi's experience in customer service enables him to address client needs effectively and foster strong relationships.
Previous Experience at RRD - Global Outsourcing Solutions
Surendran Ravi has extensive experience at RRD - Global Outsourcing Solutions, APAC, where he held several positions. He worked as a Project Lead from 2011 to 2016, managing projects in the Chennai Area. Prior to that, he served as a Senior Graphic Designer from 2005 to 2007 and as a Quality Analyst from 2008 to 2010. He also held roles as a Customer Service Executive for four months in 2016 and as an Associate Client Manager in 3D Business since 2017.
Educational Background
Surendran Ravi studied at The Hindu Higher Secondary School in India. He earned a Bachelor of Business Administration (BBA) with a focus on Operations Management and Supervision from 2005 to 2007. Additionally, he completed a Diploma in Printing Technology at Central Polytechnic, Chennai, where he studied Graphic Design, Pre-press, and Packaging from 2001 to 2004.
Skills and Expertise
Surendran Ravi possesses a blend of creative and analytical thinking skills, which enhance his problem-solving capabilities in client services. He has a strong background in motivating, coaching, and mentoring teams, contributing to improved performance and client satisfaction. His graphic design skills are utilized to enhance client presentations and service offerings, providing a creative edge to business solutions.
Event Management Experience
Surendran Ravi has organized multiple sports and events, demonstrating his skills in event management and team coordination. His experience in organizing events showcases his ability to lead teams and manage logistics effectively, contributing to successful outcomes.