Dhanapal Mohanasamy
About Dhanapal Mohanasamy
Dhanapal Mohanasamy is a Product Manager at Bosch Global Software Technologies, where he leads the development of AI-powered service desk solutions. With over six years of experience in product management and engineering, he focuses on enhancing organizational efficiency and customer service.
Work at Bosch Global Software Technologies
Dhanapal Mohanasamy currently serves as a Product Manager at Bosch Global Software Technologies, a position he has held since 2019 in Coimbatore, Tamil Nadu, India. Prior to this role, he worked as an Associate Product Manager at the same company from 2017 to 2019 in Bangalore Urban, Karnataka, India. During his tenure, he joined Bosch through the Junior Managers Program (JMP), where he received mentorship from a Vice President. He leads the development of the AI-powered Smart Assisted Service Desks product named SiD, which focuses on enhancing service agent productivity and service desk agility. Additionally, he oversees the hyper automation platform BAP.ai, which is designed to be intelligent and domain agnostic.
Education and Expertise
Dhanapal Mohanasamy holds a Master of Business Administration (MBA) in Business Administration and Management from the Indian Institute of Management, Kozhikode, where he studied from 2015 to 2017. He also earned a Bachelor of Engineering (B.E.) in Electronics and Communication Engineering from Anna University, completing his studies from 2009 to 2013. His educational background supports his expertise in product management, particularly in areas such as personalization and recommender systems, conversational systems, and process automation and digitization in service management.
Background
Before joining Bosch Global Software Technologies, Dhanapal Mohanasamy worked as a System Engineer at Infosys from 2013 to 2015 in Chennai, Tamil Nadu, India. His experience in the technology sector spans over six years, during which he has developed a strong foundation in product management and technology solutions. His career trajectory reflects a commitment to leveraging technology to enhance organizational efficiency and customer service.
Achievements
Dhanapal Mohanasamy has made significant contributions in the field of product management, particularly in developing innovative solutions that empower employees and improve customer problem-solving efficiency. He leads the development of the SiD product, aimed at enhancing service desk operations. Additionally, he oversees the BAP.ai platform, which serves both enterprises and small to medium-sized businesses (SMBs), showcasing his ability to manage complex projects that drive organizational success.