Atul Dutta
About Atul Dutta
Atul Dutta is an Associate at Boston Scientific in Gurugram, Haryana, India, with a background in customer support roles at TalkCharge, Zomato Media, and Concentrix Daksh Services. He holds a BTech in Mechanical Engineering from GBTU and has expertise in SAP for order management processes.
Current Role at Boston Scientific
Atul Dutta is currently employed at Boston Scientific as an Associate. He has been with the company since 2021, working in Gurugram, Haryana, India. His role involves various responsibilities that utilize his skills in customer engagement and order management. Boston Scientific, known for its medical device manufacturing, benefits from Atul's prior experience in resolving customer complaints and ensuring client satisfaction.
Previous Experience at TalkCharge
In 2020, Atul Dutta worked at TalkCharge as a Senior Customer Support Associate. During his seven-month tenure in Gurugram, he was responsible for addressing customer inquiries and resolving issues efficiently. His position required strong communication skills and a deep understanding of customer service protocols.
Customer Support Experience at Zomato
Atul Dutta served as a Customer Delight Associate at Zomato Media Private Limited from 2018 to 2019. Over one year, his role primarily focused on ensuring customer satisfaction and enhancing the user experience. This position allowed him to develop his skills in customer engagement and complaint resolution, which have been essential in his subsequent roles.
Role at Concentrix Daksh Services
From 2017 to 2018, Atul Dutta worked at Concentrix Daksh Services India Private Limited as a Customer Care Executive (CCE). Based in Gurgaon, India, he spent eight months assisting customers and ensuring their concerns were addressed promptly. His work at Concentrix helped him gain valuable experience in handling customer queries and improving client relationships.
Educational Background in Mechanical Engineering
Atul Dutta completed his Bachelor of Technology (BTech) in Mechanical Engineering from GBTU, studying from 2011 to 2015. His four-year education provided him with a strong technical foundation and analytical skills, which he applies in his professional roles. The degree has equipped him with problem-solving abilities that are beneficial in various customer support and order management tasks.
Expertise in SAP for Order Management
Atul Dutta has expertise in using SAP for order management processes. This proficiency allows him to handle various order-related tasks efficiently, ensuring smooth operations within his current and past organizations. His SAP skills are critical in maintaining accurate records and streamlining order workflows.