Ben Dolphin
About Ben Dolphin
Ben Dolphin is the Customer Experience Solutions Manager at Boston Scientific in Rochester, Minnesota, with a background in customer support and technical roles at various companies.
Customer Experience Solutions Manager at Boston Scientific
Ben Dolphin has been serving as a Customer Experience Solutions Manager at Boston Scientific since 2021. Based in Rochester, Minnesota, Ben focuses on enhancing customer satisfaction and support processes within the company. His role involves developing and implementing strategies to improve the overall customer experience with Boston Scientific's range of products and services.
Customer Support Manager at Preventice Solutions
Before his current role, Ben Dolphin worked at Preventice Solutions as a Customer Support Manager from 2017 to 2021. During his tenure, he managed customer support operations, ensuring that the company maintained high standards of service and customer satisfaction. His responsibilities included leading support teams, resolving customer issues, and continuously improving service protocols.
Product Support Specialist at Preventice Solutions
In 2017, Ben Dolphin also held the position of Product Support Specialist at Preventice Solutions for 9 months. His role involved providing technical support for the company's products, troubleshooting issues, and assisting customers with technical inquiries, helping to bolster the reliability and user-friendliness of Preventice Solutions' offerings.
Technical Support Analyst at UNICOM Global
Ben Dolphin worked at UNICOM Global as a Technical Support Analyst / Staff Product Manager from 2016 to 2017. Based in Rochester, Minnesota, he focused on providing technical assistance and managing product-related tasks. His duties included addressing technical support queries, resolving problems, and contributing to product management activities.
Technical Support Specialist at SPSS
From 2005 to 2009, Ben Dolphin served as a Technical Support Specialist at SPSS. During this period, he handled customer technical issues and provided expert support to ensure users could effectively utilize SPSS products. His role was crucial in maintaining customer satisfaction through quality technical service.
Product Professional at IBM
Ben Dolphin's career includes a significant tenure at IBM as a Product Professional from 2005 to 2015. Over 10 years, he was involved in various capacities within the product management domain, focusing on product lifecycle management, customer support, and ensuring the overall efficiency and effectiveness of IBM's offerings.