Curtis Diggs
About Curtis Diggs
Curtis Diggs is a Customer Service Supervisor at Boston Scientific with a background in management and a history of implementing lean business processes.
Title
Curtis Diggs is the Customer Service Supervisor at Boston Scientific, a position he has held since 2014.
Company
Curtis Diggs is currently working at Boston Scientific in the role of Customer Service Supervisor. Since joining in 2010, he has taken on various roles, contributing significantly to the customer service department.
Education and Expertise
Curtis Diggs completed his Bachelor's degree in Management from Emmanuel College, studying from 2005 to 2009. His academic background in management laid a strong foundation for his roles in customer service and leadership.
Professional Background
Curtis Diggs began his career at Boston Scientific as a Customer Service Representative from 2010 to 2012. He then served as Group Lead from 2012 to 2014, and finally transitioned to his current role as Customer Service Supervisor in 2014. He also has experience as a Marketing Intern at Charlestown Lacrosse & Learning Center, where he worked for three months in 2009.
Achievements
Curtis Diggs was part of the leadership team that received the OMEGA Northface Scoreboard award for excellence in customer satisfaction in 2014 and 2015. He has implemented lean business process principles to eliminate waste and drive continuous improvement in customer service operations. Additionally, he serves as the SFDC 'Product Owner' for Quincy Customer Service, responsible for translating business requirements into user stories and executing training, testing, and support plans.