Dawn Franklin Erickson
About Dawn Franklin Erickson
Dawn Franklin Erickson is a Service Support Specialist II at Boston Scientific in Marlborough, Massachusetts, with a diverse background in customer service and bartending roles.
Title and Current Role
Dawn Franklin Erickson is currently serving as a Service Support Specialist II at Boston Scientific in Marlborough, Massachusetts. She has been in this role since 2018. This position involves providing specialized support services, playing a key role in the company's customer service operations.
Experience at Boston Scientific
Dawn Franklin Erickson has extensive experience at Boston Scientific, where she has held multiple roles. Before becoming a Service Support Specialist II in 2018, she worked as a Service Support Specialist from 2016 to 2018. Prior to that, she was a Customer Service Representative from 2015 to 2016. Throughout her time at Boston Scientific, she has accumulated a wealth of experience in customer service and support roles.
Customer Service and Hospitality Background
Before joining Boston Scientific, Dawn Erickson gained considerable experience in the hospitality industry. She served as a bartender at Dan Kelly's Pub in 2015 and at Rouge At the Lounge from 2014 to 2016, also working as a server. Additionally, she managed front-of-house operations and bartended at Stone Tap from 2013 to 2014. Her roles in hospitality have equipped her with strong interpersonal skills and a customer-focused approach.
Education Background
Dawn Franklin Erickson holds a Bachelor of Business Administration degree from the University of Wisconsin - Eau Claire, where she studied from 2007 to 2011. She also studied business at Shaoguan University and The American University of Rome, where she pursued studies in various disciplines including Business Administration, Psychology, Art History, and Italian Studies.
Early Career and Other Roles
Dawn Erickson's early career includes several roles in different industries. She worked as a Marketing Assistant at Fischer on Finance in 2009 and as a Public Services Associate for Dakota County from 2005 to 2009. Additionally, she held positions at the University of Wisconsin-Eau Claire as an Assistant General Manager and Bartender, and as a Student Assistant in the Affirmative Action Office from 2010 to 2013 and 2010 to 2011, respectively.