Eden Salgado
About Eden Salgado
Eden Salgado is a Returns Specialist at Boston Scientific and a Customer Quality Representative at Dentsply Sirona with extensive experience in customer support and technical roles.
Current Roles at Dentsply Sirona and Boston Scientific
Eden Salgado is presently serving dual roles in prominent health technology companies. He works as a Customer Quality Representative at Dentsply Sirona in Milpitas, California, since 2020. Concurrently, he is a Returns Specialist at Boston Scientific in San Jose, California, a position he has held since 2019. In these roles, he is responsible for ensuring customer satisfaction and quality assurance in the products and services provided by these well-known organizations.
Previous Roles and Experience
Eden Salgado has amassed valuable experience in customer support and technical roles at several organizations. From 2016 to 2019, he was a Support Center Representative at Boston Scientific in Santa Clara County, California. Before that, he supported field service customers at Topcon Medical Systems from 2014 to 2016. He has also held roles at American Medical Systems as Customer Care III from 2010 to 2014, and served as a Website Management Coordinator with HarvestMark-Yottamark from 2009 to 2010. Earlier in his career, Eden worked as a Global Operations Support Engineer at Intel Corporation from 2000 to 2008.
Educational Background in Engineering and Technology
Eden Salgado has a strong educational background in fields relevant to his career. He studied Engineering & Technology at the University of California, Santa Cruz, focusing on the UCSC Silicon Valley Extension from 2001 to 2008. Prior to that, he attended De Anza College in 1985, studying Computer and Information Sciences and Support Services. Additionally, he completed a Certificate Program in Data Processing Technology at Condie College of Business & Technology between 1977 and 1978.
Technical Skills and Expertise
Eden Salgado possesses extensive technical skills essential for his roles. He is proficient in a wide range of software applications including Salesforce (GSMS), SAP, MS Great Plains, JD Edwards, FileMaker, MS Office 365, Adobe Photoshop, and Dreamweaver. His programming and scripting capabilities include CSS, XML, Joomla CMS, Umbraco CMS, ASP.NET, JavaScript, JQuery, DHTML, and HTML. Moreover, he has experience with various platforms and servers such as UNIX, Open VMS/VAX, and IBM 3090/MVS ESA/VM.
Customer Service and Relationship Building
Eden Salgado has repeatedly demonstrated his ability to resolve customer issues swiftly and effectively, transforming challenging situations into opportunities for building lasting relationships. His roles have often required him to establish and repair customer trust, highlighting his adeptness at handling customer care responsibilities with a focus on maintaining high satisfaction levels.