Federico Mena
About Federico Mena
Federico Mena is a Customer Service Supervisor at Boston Scientific with extensive experience in logistics, supply chain management, and international trade.
Current Role as Customer Service Supervisor
Federico Mena has been working at Boston Scientific as a Customer Service Supervisor since 2017. Based in Marlborough, Massachusetts, United States, he is responsible for overseeing customer service operations, ensuring high standards in customer satisfaction, and enhancing service delivery. His role involves managing a team and implementing best practices to improve customer interactions.
Previous Experience at Monsanto Company
Before joining Boston Scientific, Federico Mena worked at Monsanto Company as the Customer Interface Team Lead from 2012 to 2017. During his tenure in St. Louis, Missouri, he focused on coordinating between customers and the company to ensure smooth operations and improve customer interface processes.
Expertise in Logistics and Supply Chain
Federico has extensive expertise in logistics and warehouse management, contributing to efficient supply chain operations. He gained valuable experience working in several roles, including Import and Export-Logistics Consultant at Connection Commerce & Logistics S.a. De C.v. in Mexico and as a Logistic Coordinator at Lang Mekra North America. His background includes optimizing import/export processes and enhancing international trade operations.
Educational Background in Business Administration
Federico Mena holds a Master of Business Administration (MBA) in Business Administration and Management from the University of Phoenix, achieved between 2008 and 2009. He also earned a Bachelor of Commerce from Universidad Intercontinental, where he studied Commerce, International Relations, and International Business from 1999 to 2003. Additionally, he attended Midlands Technical College and Penn State Smeal College.
Experience in Project and Change Management
With over a decade of experience in project and change management within the supply chain sector, Federico Mena has been instrumental in driving efficient logistics and supply chain operations. His roles have included several positions where he has managed projects aimed at improving logistics processes and implementing changes to optimize supply chain performance.