Karla Patricia Gutierrez Ramirez
About Karla Patricia Gutierrez Ramirez
Karla Patricia Gutierrez Ramirez is a Customer Care Representative III at Boston Scientific with over 10 years of experience in customer service supply chain.
Title and Current Role at Boston Scientific
Karla Patricia Gutierrez Ramirez currently holds two roles at Boston Scientific. She serves as a Rep III Customer Care since 2022. Additionally, she has been working as a Customer Care Representative II since 2016. In these positions, she focuses on maintaining high customer care standards and collaborating effectively within the company.
Past Experience at Solenis
Karla used to work at Solenis from 2014 to 2016 as a customer service professional within the supply chain. Over her two-year tenure, she significantly contributed to the company's supply chain customer service, enhancing operational efficiency and customer satisfaction.
Educational Background
Karla studied at Universidad del Valle de Mexico, where she completed a Licenciatura in Mercadotecnia. She attended the university from 2011 to 2015, earning her degree over a four-year period. Her educational background has provided her with a substantial foundation in marketing principles and practices.
Key Performance Metrics
In her professional roles, Karla has achieved impressive performance metrics in the medical devices and chemical industries. She secured a Logistics Fill Rate (LFR) of 99% and an Order to Cash (OTC) rate of 98%. These metrics underscore her effectiveness in ensuring high levels of customer satisfaction and operational efficiency.
Expertise and Experience in Customer Service Supply Chain
Karla possesses over 10 years of experience in customer service within the supply chain sector. She has collaborated with sales, operations, and quality departments, showcasing her ability to work across different functions to achieve common goals. Her expertise includes market analysis to support decision-making for profitability and growth while aligning with sales and service level objectives.
Social Campaigns and Marketing Initiatives
Karla has executed social campaigns for non-profit foundations without a budget. She utilized various marketing tools such as activations, social media management, and advertising to achieve campaign objectives. Her ability to drive initiatives without financial resources demonstrates her resourcefulness and expertise in marketing.