Mario Montoya Alfaro
About Mario Montoya Alfaro
Mario Montoya Alfaro is the LATAM Sr. IT Infrastructure Manager at Boston Scientific, with over 13 years of experience in IT operations management within multinational companies.
Title at Boston Scientific
Mario Montoya Alfaro currently holds the position of LATAM Sr. IT Infrastructure Manager at Boston Scientific. He has been with the company since 2020 and is responsible for overseeing IT infrastructure across the Latin America region. His role emphasizes strategic planning, infrastructure management, and ensuring the smooth operation of IT services.
Experience at GSK
From 2015 to 2019, Mario Montoya Alfaro worked at GSK as the Americas IT Service Operations Manager. During his four years in this role, he was responsible for managing IT service operations across the Americas. His work focused on enhancing service delivery, improving IT processes, and ensuring the reliability of IT services.
Previous Roles at HP and Aegis BPO Service Limited
Mario Montoya Alfaro's career includes significant roles at HP and Aegis BPO Service Limited. At HP, he served as an IT Specialist and Incident Lifecycle Coordinator from 2010 to 2015. Prior to that, he was the Service Desk Manager at Aegis BPO Service Limited from 2006 to 2010. These roles have furnished him with extensive experience in IT first-line support and managing customer support operations.
Education and Certifications
Mario Montoya Alfaro earned a Bachelor's degree in Computer/Information Technology Administration and Management from Universidad Latina de Costa Rica, where he studied from 2017 to 2021. Additionally, he pursued studies in International Relations and Affairs at the same university. He holds certifications in Six Sigma, Scrum, Agile methodologies, ITIL v3, and CAPM.
Skills and Expertise
With over 13 years of experience in IT operations management within multinational companies, Mario Montoya Alfaro is skilled in continuous improvement, stakeholder management, and people management. He has extensive experience in managing contact centers, customer support operations, and IT first-line support desks. His approach is innovative and focused on achieving direct results through teamwork.