Michelle Liu
About Michelle Liu
Michelle Liu is the Senior Customer Service Manager at Boston Scientific, with extensive experience in process improvement, continuous improvement, and supply chain supervision in Shanghai.
Company
Michelle Liu is currently working at Boston Scientific. She holds the position of Senior Customer Service Manager at this organization, where she has been serving since 2018.
Title
Michelle Liu holds the title of Senior Customer Service Manager at Boston Scientific. She has been in this role since 2018. Previously, she worked as a Process Improvement Manager at Boston Scientific in 2017.
Education and Expertise
Michelle Liu studied Accounting and Finance at Changzhou University, from which she earned a Bachelor of Business Administration (BBA). Before that, she attended Shanghai Xiang Ming Middle School, where she completed her high school education.
Professional Background
Michelle Liu started her professional career at 3M, where she worked as a Supply Chain Supervisor from 2005 to 2012. She then moved to SKF Group, serving as a Continuous Improvement Supervisor from 2012 to 2016. Michelle joined Boston Scientific in 2017 as a Process Improvement Manager before transitioning to her current role as Senior Customer Service Manager in 2018.
Achievements
Michelle Liu has implemented a comprehensive order processing and management system at Boston Scientific, developed a key performance scorecard, and established an online customer service system. She has led initiatives to enhance customer satisfaction, created a customer feedback mechanism, and encouraged team participation in industry seminars. Michelle oversees resource management and allocation to ensure balanced distribution across various business departments.