Monica Waker
About Monica Waker
Monica Waker is a Senior Manager of Remote Case Support at Boston Scientific, with extensive experience in various help desk roles within the company.
Professional Experience at Boston Scientific
Monica Waker is currently serving as the Senior Manager for Remote Case Support at Boston Scientific. Monica has played various significant roles at Boston Scientific since 1988. Starting her career at the company as a Help Desk Analyst, Monica advanced through several positions, including Desk Side Technician, Help Desk Supervisor, Help Desk Manager, and Help Desk Senior Manager. Her tenure at Boston Scientific spans across more than three decades, highlighting her steady career growth and extensive experience within the company.
Current Role: Senior Manager, Remote Case Support
In 2022, Monica Waker took on the role of Senior Manager for Remote Case Support at Boston Scientific. In this position, she is responsible for overseeing remote support operations, ensuring seamless communication and technical support for remote cases. Monica's role focuses on managing remote case workflows, troubleshooting issues, and enhancing support services to meet the company's high standards.
Previous Role: Help Desk Senior Manager
Monica served as the Help Desk Senior Manager at Boston Scientific from 2010 to 2022. During these 12 years, she was responsible for leading a team of help desk professionals, optimizing support processes, and ensuring efficient resolution of technical issues. Her leadership in this role contributed to the enhanced productivity and stability of the help desk operations.
Education
Monica Waker pursued her higher education at Metro State University from 1992 to 1994, where she studied General studies. Although she did not obtain a degree, her time at the university provided her with a foundational education that supported her extensive career in the technical support field.