Regiane Ito Takahashi
About Regiane Ito Takahashi
Regiane Ito Takahashi is the Customer Excellence & Experience Manager at Boston Scientific in São Paulo, Brazil, with extensive experience in customer service, marketing, and strategic planning across various industries.
Current Position at Boston Scientific
Regiane Ito Takahashi holds the position of Customer Excellence & Experience Manager at Boston Scientific since 2020. Based in São Paulo, Brasil, she leads a team of 22 employees. Her role includes managing and executing strategic customer portals for quotations, orders, billing, and process tracking. Additionally, she acts as the main support point for the commercial area, patient experience, and other stakeholders.
Previous Roles at Boston Scientific
Before her current role, Regiane was the Customer Care Manager at Boston Scientific in 2020, a position she held for 11 months. From 2017 to 2020, she served as Gerente de Serviço a Clientes in São Paulo e Região, Brasil. Her responsibilities in these roles primarily revolved around enhancing customer care and service processes.
Career at Cosan Lubrificantes
Regiane Ito Takahashi worked at Cosan Lubrificantes in various capacities from 2009 to 2016. She was the Coordenador de Marketing - Planejamento Estratégico e Inteligência de Mercado from 2014 to 2016, and Coordenador do Programa de Distribuidores from 2013 to 2014. Prior to these roles, she was the Key User - Implementação do SAP 6.0 in Piracicaba e Região, Brasil from 2012 to 2013. She also managed customer service for Brazil, Paraguay, Uruguay, and Bolivia from 2009 to 2012.
Experience at ExxonMobil BSC Brasil Ltda and Esso Brasileira de Petroleo
At ExxonMobil BSC Brasil Ltda, Regiane was a Supervisor de Contato a Clientes for Brazil, Argentina, Paraguay, Uruguay, and Bolivia from 2005 to 2009. She also worked as an Especialista de Processos e Controles for one year from 2004 to 2005. Previously, she held the position of Analista de Planejamento de Negócios at Esso Brasileira de Petroleo from 1999 to 2003.
Educational Background
Regiane Ito Takahashi completed her MBA in Marketing at USP/Esalq from 2020 to 2021. She holds a degree in Administração de Empresas from FAAP - Fundação Armando Alvares Penteado, which she achieved from 1991 to 1995. Additionally, she studied at Colegio Cardeal Motta.