Rekha Sharma
About Rekha Sharma
Rekha Sharma is the Lead of the Contact Centre at Boston Scientific in Gurugram, Haryana, India, with over 13 years of expertise in benefits plan design, communication, regulatory compliance, and administration of defined benefits plans.
Current Position at Boston Scientific
Rekha Sharma is currently serving as the Lead for the Contact Centre at Boston Scientific, a role she has been in since 2021. Based in Gurugram, Haryana, India, she oversees the day-to-day operations of the contact centre, ensuring efficient service delivery. Her responsibilities likely include managing a team and coordinating with various departments to maintain high standards of customer service.
Previous Roles at Conduent HR Services
Rekha Sharma worked at Conduent HR Services from 2013 to 2021. She started as an Associate Process Consultant, a position she held for five years. She then progressed to become the Service Delivery Manager, where she worked for three years. During her tenure, she gained extensive experience in service delivery and process management, contributing to the company's operations in Gurgaon, Haryana, India.
Experience at Aon Hewitt and Other Companies
From 2004 to 2013, Rekha Sharma held various roles that built her expertise in customer service and operations management. She worked at Aon Hewitt as India Operations Manager for six years, managing operations efficiently in Gurgaon. Prior to that, she was a Quality Analyst at Infovision CRM and a Customer Service Representative at Wipro Spectramind, gaining valuable skills in quality analysis and customer service.
Educational Background
Rekha Sharma studied Computer Science at Graphic Era University in Dehradun, earning a Bachelor of Computer Applications (BCA) degree from 2001 to 2004. Before that, she completed her 12th-grade education in Science at Cambridge School, Dehradun, in 2001. Her educational background has provided her with a solid foundation in technical and analytical skills, which she has applied throughout her career.
Expertise in Benefits Plan Design and Administration
With over 13 years of experience, Rekha Sharma has developed significant expertise in benefits plan design, communication, regulatory compliance, and the administration of defined benefits plans. Her ability to collaborate effectively with various levels of management in fast-paced environments has been a crucial asset throughout her career.