Sabrina Hernandez
About Sabrina Hernandez
Sabrina Hernandez is a Supervisor of Technical Support and Sales at Boston Scientific, known for implementing and stabilizing a vendor call center and supervising a team of bilingual Customer Care Advocates.
Company
Sabrina Hernandez has been with Boston Scientific since 2016. She operates out of the Milpitas, CA office, where she serves as the Supervisor of Technical Support and Sales.
Title
Sabrina Hernandez holds the position of Supervisor, Technical Support and Sales at Boston Scientific. Her role involves overseeing various aspects of technical support and sales, particularly focusing on vendor and bilingual support services.
Education and Expertise
Sabrina studied Business Administration and Management, General at the University of Phoenix. Although the specific details about the duration and completion of her studies are unusual, her education in this field supports her professional expertise in business management and customer support.
Implemented Vendor Call Center
Sabrina played a key role in implementing and stabilizing a vendor call center. This initiative helped ensure a seamless transition for end users and improved the overall efficiency of support services.
Supervised Bilingual Customer Care
Sabrina supervised a team of 18 bilingual Customer Care Advocates. She facilitated the transition of Spanish-speaking support to a vendor call center, significantly enhancing service accessibility for Spanish-speaking customers.
Liaison and Communication
Acting as a liaison between LifeScan Milpitas and Sykes Operations, Sabrina facilitates effective communication and collaboration. She conducts site visits and regular meetings to track, measure, report, and evaluate vendor performance, ensuring optimal operational standards.
Process Efficiency and Mentorship
Sabrina is involved in developing strategies for improving process efficiency through data analysis and interpretation. Additionally, she mentors and develops a leadership pipeline, aiming to strengthen vendor capabilities and enhance overall service quality.