Terri Burns
About Terri Burns
Terri Burns is an Administrative Assistant and Customer Service professional currently working at Boston Scientific, Groq, Inc., and the City of San José. She has extensive experience in administrative roles across various organizations, including Kaiser Permanente, Stanford University, and the Department of Veterans Affairs.
Title
Terri Burns holds the position of Administrative Assistant/Customer Service. She currently works at several companies including Boston Scientific, Groq, Inc., and the City of San José - City Manager's Office.
Current Roles
Terri Burns is employed at Boston Scientific as an Administrative Assistant/Customer Service since 2018. She also serves as an Office Coordinator at Groq, Inc. in Menlo Park, CA. Additionally, Terri holds the title of Administrative Assistant at the City of San José - City Manager's Office.
Previous Employment
Terri Burns has extensive experience in administrative roles across various organizations. She worked at Kaiser Permanente as an Administrative Assistant from 2017 to 2018. Prior to that, she held positions at Stanford University, Trendtec, Inc., Kelly Services - Sterling Auto Body, MedImmune, Carnegie Foundation for the Advancement of Teaching, and the Department of Veterans Affairs.
Education and Certifications
Terri Burns studied at Santa Clara Adult School from 2013 to 2014, achieving a 3.90 GPA in Office Management and Supervision. She also attended San Jose State University for Music Performance, General, achieving a 3.50 GPA from 1992 to 1993, and Foothill College from 1990 to 1992 with a GPA of 3.90 in the same field.
Professional Responsibilities
At Boston Scientific, Terri ensures compliance with regulatory requirements in the medical device industry by accurately capturing and transferring data. She is responsible for creating work orders for the dispatch of Field Service Engineers, providing quotes for preventive maintenance services, and managing purchase order payments. Additionally, she handles escalations by researching tickets and responding to customer inquiries, and submits Install Product IDs to be uploaded into the Global Service Management System (GSMS).