Theodora Karakosta
About Theodora Karakosta
Theodora Karakosta is a Customer Support Specialist at Boston Scientific, specializing in the Latitude Home Monitoring System.
Company
Boston Scientific
Title
Customer Support Specialist (Latitude Home Monitoring System)
Education and Expertise
Theodora Karakosta obtained a Master of Arts (MA) in Applied Linguistics from Leiden University, where she studied for a year from 2010 to 2011. She also holds a Bachelor of Arts (BA) in English Language and Literature from Aristotle University of Thessaloniki, where she studied for four years from 2005 to 2009.
Professional Background
Theodora Karakosta currently works as a Customer Support Specialist for Boston Scientific, where she has been employed since 2015. At Boston Scientific, she specializes in the Latitude Home Monitoring System, where she participates in the pre-market release design and technical evaluation of products. She has also contributed to creating relevant technical publications and reference materials. Prior to this, she worked at A. Sutter Dialog Services GmbH as a B2B Customer Service Advisor (2014-2015), at Helen Doron Educational Group as an English Language Teacher (2013-2014), and as a Freelance Translator for Metaphrasis (2012-2015). Her early roles included serving as Secretary for the Panhellenic Association of Translators and working as a Foreign Language Teacher at Eurognosi Language Schools from 2009 to 2013.
Customer Support and Training
In her role at Boston Scientific, Theodora Karakosta provides global, industry-leading technical support to customers through various communication channels such as phone, fax, and email. She is responsible for analyzing and assessing product operation to offer recommendations for optimal device management. Additionally, she educates, supports, and trains customers through phone consultations, training programs, written correspondence, and general field assistance. Theodora maintains proficiency in both market-released and future products, ensuring a solid understanding of clinical product operations.