William Kelner
About William Kelner
William Kelner is a Technical Support Engineer 1 at Boston Scientific with extensive experience in technical support and IT service roles.
Title
William Kelner holds the position of Technical Support Engineer 1 at Boston Scientific. He has been in this role since 2020, based in Arden Hills, MN.
Current Responsibilities at Boston Scientific
William Kelner is the primary contact within the CETS organization for advice on supported products and specific case information. He manages standardized troubleshooting activities for Capital Equipment and coordinates between customers, sales, and the CETS organization. He also analyzes and assesses product operation to optimize device management and maintains rigorous documentation practices in the Global Service Management System. Additionally, William monitors the accuracy of install base data in the system, addressing any discrepancies as they arise.
Previous Roles and Experience
Before joining Boston Scientific, William Kelner worked as a Technical Support Specialist at Resideo for 9 months in the Greater Minneapolis-St. Paul Area. Prior to that, he served as an IT Service Support Technician at Data Recognition Corporation for 2 months. He held a position as Xfinity Security Support Technician at Support.com for 2 years. Earlier in his career, William was a Microsoft Training Manager at APAC Customer Service for 3 years in Mendota Heights, MN.
Education and Academic Background
William Kelner earned a Bachelor of Science in Psychology from the University of Saint Thomas, attending from 1983 to 1986. Before this, he studied at St. John's University for 2 years, from 1981 to 1983.