Ximena Perkins
About Ximena Perkins
Ximena Perkins is a Senior Customer Service Associate at Boston Scientific in Sydney, Australia, with a background in customer service and management roles at various companies.
Current Role at Boston Scientific
Ximena Perkins is a Senior Customer Service Associate at Boston Scientific, a position she has held since 2014. Located in Sydney, Australia, she is responsible for addressing customer inquiries, handling complaints, and ensuring client satisfaction. Her role involves daily interactions with clients and requires a deep understanding of Boston Scientific’s products and services.
Previous Experience at Sensis
Before joining Boston Scientific, Ximena Perkins worked at Sensis as a Customer Contact Associate from 2009 to 2014. At Sensis, she handled customer inquiries and support, contributing to the company's customer service operations for five years. Her role involved direct customer engagement, problem-solving, and ensuring efficient service delivery.
Customer Service Management at Borders
From 2007 to 2008, Ximena Perkins served as a Customer Service Manager at Borders in Bondi Junction. In this role, she was in charge of managing customer service teams, overseeing service quality, and handling escalated customer issues. Her responsibilities also included staff training and performance evaluations.
Department Manager at Spotlight
Ximena Perkins was a Department Manager at Spotlight in Bondi Junction from 2003 to 2007. During her tenure, she managed a team within the department, coordinated inventory, and ensured excellent customer service. Her role required organizational skills and the ability to lead and motivate her team effectively.
Education and Certifications
Ximena Perkins has a strong educational background in business and technology. She studied at TAFE, where she earned a Certificate III in Information Technology - Software Applications and a Certificate II in Business Administration, both in 2000. Prior to this, she attended Our Lady of the Sacred Heart College from 1994 to 1999.