Jessie Colberg
About Jessie Colberg
Jessie Colberg is an Account Manager at Bounteous, with a background in IT program management and digital marketing. She has extensive experience in implementing ITSM tools and utilizing Agile practices to enhance operational efficiency.
Work at Bounteous
Jessie Colberg has been employed at Bounteous as an Account Manager since 2019. In this role, she focuses on managing client relationships and ensuring that services meet client needs. Her responsibilities include leading client demonstrations of IT Service Management (ITSM) tools to build confidence in the Managed Services partnership. Colberg's experience in account management allows her to effectively communicate with clients and address their requirements.
Previous Experience at ICF Olson
Before joining Bounteous, Jessie Colberg worked at ICF Olson as an IT Program Manager from 2015 to 2019. During her tenure, she implemented ITSM tools and systems to manage unplanned incidents, including after-hours engineer paging. Colberg also contributed to the creation and implementation of a work intake process for the Managed Services organization in February 2017, which improved the assessment and prioritization of new work opportunities.
Background in Digital Marketing
Jessie Colberg began her career as a Digital Marketing Specialist at Mate1.com from 2014 to 2015. This role provided her with foundational experience in digital marketing strategies and practices, which she later leveraged in her account management and IT program management roles. Her background in marketing contributes to her understanding of client needs and effective communication.
Education and Expertise
Colberg earned a Bachelor of Arts in Sociology from Concordia University, completing her studies from 2009 to 2014. This educational background provides her with a strong understanding of social dynamics and human behavior, which is beneficial in her role as an Account Manager. Additionally, she has extensive experience in leveraging Scrum and Agile practices to plan and guide work execution in dynamic environments.
Focus on ITSM and Operations
Jessie Colberg focuses on establishing processes and tools for Operations teams to effectively handle unplanned incidents. Her expertise in ITSM tools and systems enables her to serve as an administrator, ensuring that the tools function optimally to support operational needs. Colberg's approach emphasizes building trust and confidence in Managed Services partnerships through effective incident management.