Zach Fehrenbach
About Zach Fehrenbach
Zach Fehrenbach is a Customer Success Manager currently employed at BoxCast since 2021. He has a background in customer success and social media optimization, with previous roles at BrightEdge and Advance Local.
Current Role at BoxCast
Zach Fehrenbach serves as a Customer Success Manager at BoxCast, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and optimizing the user experience for BoxCast's streaming solutions. His responsibilities include managing customer relationships and providing support to enhance client engagement.
Previous Experience in Customer Success
Prior to his current role, Zach worked at BrightEdge as a Customer Success Manager from 2020 to 2021. He also held the position of Customer Onboarding Manager at BrightEdge from 2019 to 2020. In these roles, he was responsible for guiding clients through the onboarding process and ensuring they achieved their desired outcomes with the platform.
Background in Social Media Optimization
Zach Fehrenbach worked as a Social Media Optimization Specialist at Advance Local from 2017 to 2019. During his tenure, he focused on enhancing the social media presence of clients, utilizing strategies to improve engagement and reach across various platforms. This role was based in Cleveland, Ohio.
Educational Background
Zach studied at John Carroll University, where he earned his Bachelor’s Degree from 2013 to 2017. He is also pursuing further education at Regent's University London, having started his studies there in 2015. His academic background supports his expertise in customer success and marketing.
Coaching and Internships
In addition to his professional roles, Zach served as a Soccer Coach at Magnificat High School for six months in 2019. He also gained experience through various internships, including a Marketing, Communications, and Sales Intern position at Great Lakes Science Center in 2016 and a Marketing and Public Relations Intern role at Allied Integrated Marketing from 2015 to 2016.