Kumudhan Pathmanathan
About Kumudhan Pathmanathan
Kumudhan Pathmanathan serves as the IT Support Manager at Boxhub in Toronto, Ontario, where he has worked since 2023. With a background in IT Service Management and a commitment to improving IT processes, he has held various roles in the IT sector over the years.
Work at Boxhub
Kumudhan Pathmanathan serves as the IT Support Manager at Boxhub, a role he has held since 2023. He operates in a hybrid work environment based in Toronto, Ontario, Canada. In this position, he is responsible for overseeing IT support operations, ensuring that systems function effectively and that users receive the necessary assistance. His work involves collaboration with various teams to maintain high levels of customer satisfaction and operational efficiency.
Education and Expertise
Kumudhan Pathmanathan studied at Centennial College, where he earned an Advanced Diploma from 2014 to 2017. His education has provided him with a solid foundation in IT principles and practices. Additionally, he holds multiple certifications from Microsoft and EXIN, which highlight his expertise in IT Service Management. These qualifications contribute to his ability to manage IT processes effectively and improve user experiences.
Background in IT Support
Kumudhan Pathmanathan has extensive experience in IT support roles across various organizations. Prior to joining Boxhub, he worked at Clutch as the IT Service Desk Manager from 2022 to 2023. He also served as the IT Support Centre Lead - Tier 2 at Konstant from 2018 to 2021. His earlier roles include positions at Johnston Equipment as a Wireless Solutions Analyst - IT Lead and at IT Weapons as a Service Desk Analyst. This diverse background has equipped him with a comprehensive understanding of IT operations.
Focus on Staff Development
Kumudhan Pathmanathan emphasizes staff development within his teams. He is committed to enhancing the skills and growth of team members, which contributes to improved IT processes and service delivery. His focus on professional development reflects his dedication to fostering a knowledgeable and capable workforce, ultimately benefiting the organizations he works with.
Passion for IT Process Improvement
Kumudhan Pathmanathan is passionate about improving IT processes and enhancing the end-user experience. This commitment indicates his focus on operational excellence and his desire to implement effective solutions that streamline IT operations. His approach aims to create a more efficient and user-friendly IT environment, benefiting both staff and customers.