Stephanie T
About Stephanie T
Stephanie T is a Senior Customer Success Manager at Boxhub, recognized for her ability to turn negative customer experiences into positive outcomes. She holds a Bachelor of Arts in Political Science from the University of Toronto and has completed a Coding Bootcamp focused on Full Stack Web Development.
Work at Boxhub
Stephanie T currently serves as a Senior Customer Success Manager at Boxhub, a position she has held since 2024. In this role, she focuses on transforming customer experiences and fostering long-term loyalty. Prior to this, she worked as a Customer Success Specialist at Boxhub from 2022 to 2024. Her responsibilities include facilitating cross-functional collaboration across departments to enhance the container buying experience. Stephanie's efforts in customer engagement were recognized when she received the Boxhub 2023 Q3 Customer Obsession Award.
Education and Expertise
Stephanie T has a diverse educational background. She studied Political Science and Government at the University of Toronto, where she earned a Bachelor of Arts (BA) from 2011 to 2017. Additionally, she pursued web development studies at HackerYou College of Technology, focusing on HTML and CSS in 2018. She further advanced her skills by completing a Full Stack Web Developer Coding Bootcamp at the University of Toronto from 2018 to 2019. This combination of education equips her with both analytical and technical skills relevant to her current role.
Previous Experience at Shopify
Before joining Boxhub, Stephanie T worked at Shopify as a Technical Support Representative from 2021 to 2022. In this role, she provided technical assistance and support to customers, enhancing her skills in customer service and technical problem-solving. This experience contributed to her ability to transform negative customer experiences into positive outcomes in her subsequent roles.
Professional Aspirations
Stephanie T aspires to leverage technology to elevate customer support experiences. She aims to drive meaningful impact in her field by integrating innovative solutions into customer service practices. Her current reading of 'Inspired' by Marty Cagan reflects her commitment to continuous learning and improvement in customer success strategies.