Sarah Nechesa
About Sarah Nechesa
Sarah Nechesa is a Customer Success Specialist at Boya in Nairobi, Kenya, with a background in customer support and digital marketing. She holds a degree in Agricultural Economics and actively writes on her blog while volunteering with the Kenya Red Cross.
Work at Boya
Sarah Nechesa has been employed at Boya since 2022 as a Customer Success Specialist. In this role, she focuses on enhancing customer satisfaction and ensuring a positive experience for clients. Boya is a Y Combinator startup from the Winter 2022 batch, and Sarah's contributions are integral to the company's customer engagement strategies. She operates from Nairobi County, Kenya, and has been with the company for two years.
Education and Expertise
Sarah Nechesa holds a Bachelor of Science degree in Agricultural Economics from the University of Eldoret, where she studied from 2015 to 2019. In addition to her formal education, she possesses a Digital Marketing certification from Google, which enhances her skill set in customer success and digital engagement. Her educational background provides her with a strong foundation in both economics and marketing principles.
Background in Customer Support
Prior to her current role at Boya, Sarah Nechesa worked as a Customer Support Specialist at Popote Pay for ten months in 2022. Her experience in customer support extends to working with various platforms, including Pawadesk, Zendesk, and Tawk.to. Additionally, she served as a Direct Sales Agent at Turaco for three months in 2020, further developing her customer interaction skills.
Volunteer Work with Kenya Red Cross
Sarah Nechesa has been actively volunteering with the Kenya Red Cross since 2022. Her volunteer work involves contributing to community support initiatives in Nairobi, Kenya. This role complements her professional experience in customer success, allowing her to engage with diverse groups and enhance her skills in service delivery.
Creative Writing and Blogging
In addition to her professional endeavors, Sarah Nechesa writes creatively on her blog, Nechesaodysseys.home.blog. Through her blog, she shares insights and personal experiences, showcasing her writing skills and ability to connect with an audience. This platform allows her to express her thoughts and engage with readers on various topics.