Penny Santhanam Pmq
About Penny Santhanam Pmq
Penny Santhanam is a Senior Director of Customer Success at BPM Microsystems, where she has worked since 2018. With over 20 years of experience in various sectors, she specializes in organizational development and customer relationship management.
Work at BPM Microsystems
Penny Santhanam Pmq has been with BPM Microsystems since 2018, initially serving as Director of Customer Success, Inside Sales, and Talent. In 2023, she advanced to the role of Senior Director of Customer Success. Based in the Houston, Texas area, she leads a team of approximately 15 individuals dedicated to enhancing customer satisfaction and success. Her responsibilities include managing customer service and field service operations, ensuring a comprehensive customer journey, and advocating for customers through risk analysis and best practices.
Education and Expertise
Penny Santhanam Pmq earned a Bachelor of Business Administration (B.B.A.) from Arizona State University. With over 20 years of experience across various sectors, including technology, engineering, IT, and retail, she possesses expertise in organizational development, staff coaching, and mentoring. Her strong skills in operational rigor and adaptability contribute to her effectiveness in customer success roles.
Background
Prior to her tenure at BPM Microsystems, Penny worked at Conn's HomePlus as an Executive Recruiter from 2016 to 2018 and as a Senior Recruiter from 2015 to 2016. She also held the position of Regional IT Recruitment Manager at Complete Solutions from 1998 to 2004. This diverse background has equipped her with a robust understanding of recruitment and customer relationship management.
Achievements
Penny Santhanam Pmq is recognized for her solution-oriented communication style and strong negotiation and problem-solving skills. She has a proven track record in relationship building and influencing, which is essential for her current role in customer success. Her involvement in trade shows and events demonstrates her commitment to engaging with customers and enhancing their experience.