Daniel Kaplan
About Daniel Kaplan
Daniel Kaplan serves as the Manager of Customer Success at Bractlet, where he has worked since 2019. He holds a Bachelor of Science in Mechanical Engineering from Rice University and has a background in customer relationship management and product innovation.
Work at Bractlet
Daniel Kaplan has been employed at Bractlet since 2019, serving as the Manager of Customer Success. In this role, he is responsible for driving product innovation by facilitating external communication with C-suite executives and property managers. He has played a significant role in developing the customer success team, with a focus on digital twin technology for commercial real estate and energy analytics. Kaplan reports directly to the Chief Operating Officer, indicating his involvement in strategic decision-making processes within the organization.
Education and Expertise
Daniel Kaplan earned a Bachelor of Science degree in Mechanical Engineering from Rice University, where he studied from 2010 to 2014. His educational background provides a strong foundation for his technical expertise in engineering principles, which he applies in his current role. Kaplan's skills also extend to customer relationship management, project management, and deal strategy, particularly in the context of multi-million dollar opportunities.
Background
Before joining Bractlet, Daniel Kaplan worked as a Consultant and Researcher at AIP American Industrial Plastic for seven months in 2012. This experience allowed him to develop analytical and consulting skills that he later applied in his customer success role. Kaplan has a history of navigating internal communications among Sales, Engineering, and Product Management teams, enhancing strategies for customer success.
Achievements
At Bractlet, Daniel Kaplan has made significant contributions to the development of the customer success team, emphasizing the importance of digital twin technology and energy analytics in commercial real estate. His focus on customer relationship management and his ability to leverage project management skills have been instrumental in securing multi-million dollar opportunities. Additionally, Kaplan has demonstrated skills in recruiting, branding, and mentorship, particularly through university relations and volunteer efforts.